Covid -19 Update:

We have been closely monitoring the COVID-19 situation and are following guidelines from the World Health Organisation (WHO) and respective local health agencies where we have operations.

We understand there are many concerns during this time and wish to assure our guests that the safety and well-being of our guests, customers and colleagues are of paramount importance to us.

Safety and Flexibility to our guests:

• Reception: The rollout of digital check-in to minimise contact on arrival, front-desk screens, sanitiser stations, sanitised key cards and paperless check-out.
• Guest room: Visible verification of sanitised items, reduction of in-room furnishings and high-touch items, new laundry protocols and use of new technology.
• Public spaces and facilities: Additional deep cleaning of high-touch surfaces, physical distancing, ‘last cleaned’ charts, best practices for pools, fitness centres and lounges.
• Food and beverage: new standards and service approach to buffets, banquets, room service and catering.
• Meetings and events: Deep and more frequent cleaning of meeting and event spaces, access to ample hand sanitiser stations, physically distanced seating and meeting room layout, guidance on management of guest flow, single-serve and pre-packaged meal options.
• Physical distancing operating procedures and signage.
• Clear PPE standards for colleagues and guidance on the use of protective equipment.
• Mandatory face coverings for guests in some markets.